Terms & Conditions

Our Commitment

privacy
We are committed not to store, access or interact in any way with any personal or business data (information), unless otherwise requested and authorized by the client.

Commitment

CPR has created this statement in order to demonstrate our commitment to privacy issues. The following discloses the information gathering and dissemination practices for CPR.
 At CPR, we are very committed to your privacy, and here is our privacy promise to you: We respect your rights. We never sell, trade or transfer your personal information outside our company. We collect only basic information at the time you submit a service request. This information includes your name, email and phone number. Your personal information is used solely by CPR to fulfill your request for services or to contact you regarding your repair or support.


  • Confidentiality

    Your personal data is safe. Any and all information gathered or that CPR comes in contact with is considered and treated as confidential information. This information is never released to anyone other than yourself or those you specify as having need of it. Moreover, we are committed not to store, access or interact in any way with any personal or business data (information), unless otherwise requested and authorized by the client.

  • Illegal Apps

    CPR will not install any type of illegal software. We require software CDs or DVDs along with all product key code data from our clients, before installing or reinstalling any software applications (i.e. Windows OS, MS Office, etc.).

  • Virus Removal

    CPR cannot offer warranty on any malware and virus removal jobs. Once infections have been removed and the computer has been cleaned, only the user have control over the websites visited and applications installed, which could potentially lead to a reinfection of the computer's operating system.

  • On-Site Support

    The computer case might need to be opened for diagnosis in case of hardware issues. An adult over the age of 18 must be present while technician is on-site. Computer must be easily accessible at time of scheduled appointment. Changes in appointments should be made at least 8 hours in advance by calling CPR. CPR reserves the right to rearrange or cancel appointments but will make every effort to accommodate customer's first choice of date and time. Additional charges apply for required (or optional) parts and/or hardware and software upgrades needed to complete the requested service. Parts and software purchased for repair are subject to their individual warranty as applied by the manufacturer. CPR guarantees the workmanship of the requested service for seven days following the date the service was performed. Subsequent reconfiguration or changes and modifications to the computers or products serviced void the labor warranty. Labor offers must be prepaid on pick-up and delivery based services. Once diagnostic has been issued, the computer will be serviced. Computer will be delivered in condition stated on diagnostics sheet. CPR will not be held responsible for problems of any kind, hardware or software, after delivery. Applies to home-office and pick-up-delivery based services. CPR will not be held responsible for any warranty issues after computer case has been opened. Service and delivery can take longer than the estimated time, which can be related to slow computer performance, bad hardware, no hardware available in store or manufacturer, power outage, and even auto traffic rush hours.

Commitment

CPR has created this statement in order to demonstrate our commitment to privacy issues. The following discloses the information gathering and dissemination practices for CPR.
 At CPR, we are very committed to your privacy, and here is our privacy promise to you: We respect your rights. We never sell, trade or transfer your personal information outside our company. We collect only basic information at the time you submit a service request. This information includes your name, email and phone number. Your personal information is used solely by CPR to fulfill your request for services or to contact you regarding your repair or support.

Confidentiality

Your personal data is safe. Any and all information gathered or that CPR comes in contact with is considered and treated as confidential information. This information is never released to anyone other than yourself or those you specify as having need of it. Moreover, we are committed not to store, access or interact in any way with any personal or business data (information), unless otherwise requested and authorized by the client.

Illegal Apps

CPR will not install any type of illegal software. We require software CDs or DVDs along with all product key code data from our clients, before installing or reinstalling any software applications (i.e. Windows OS, MS Office, etc.).

Virus Removal

CPR cannot offer warranty on any malware and virus removal jobs. Once infections have been removed and the computer has been cleaned, only the user have control over the websites visited and applications installed, which could potentially lead to a reinfection of the computer's operating system.

On-Site Support

The computer case might need to be opened for diagnosis in case of hardware issues. An adult over the age of 18 must be present while technician is on-site. Computer must be easily accessible at time of scheduled appointment. Changes in appointments should be made at least 8 hours in advance by calling CPR. CPR reserves the right to rearrange or cancel appointments but will make every effort to accommodate customer's first choice of date and time. Additional charges apply for required (or optional) parts and/or hardware and software upgrades needed to complete the requested service. Parts and software purchased for repair are subject to their individual warranty as applied by the manufacturer. CPR guarantees the workmanship of the requested service for seven days following the date the service was performed. Subsequent reconfiguration or changes and modifications to the computers or products serviced void the labor warranty. Labor offers must be prepaid on pick-up and delivery based services. Once diagnostic has been issued, the computer will be serviced. Computer will be delivered in condition stated on diagnostics sheet. CPR will not be held responsible for problems of any kind, hardware or software, after delivery. Applies to home-office and pick-up-delivery based services. CPR will not be held responsible for any warranty issues after computer case has been opened. Service and delivery can take longer than the estimated time, which can be related to slow computer performance, bad hardware, no hardware available in store or manufacturer, power outage, and even auto traffic rush hours.

  • Check your

    Service Status

    Ongoing updates for all computer repair and data management jobs. You can also review previously
    completed jobs.

     

  • Reviews from

    Our Satisfied Patrons

    "Nothing but great results from CPR! Very professional, fast,efficient, and quality service! "

    - Jason Takara

     

  • 2015 Award

    Best of Honolulu

    Going strong! For the third year in a row, CPR is awarded the Best of Honolulu for IT services, computer repair and data management.

     

  • The

    CPR Team

  • "We craft functional, modern websites, and help people find them."

    @cprtech

  • "Websites promote you 24/7: No employee will do that."

    @cprtech